Giant Tails and Filets
Please sign in so that we can notify you about a reply
**PLEASE NOTE: Upon placing your order for this item, you will receive by US mail a Paper voucher from Lobster Gram inside a large envelope. This will contain instructions and a special code to redeem your Lobster Gram package. Please allow between 10-14 business days for the envelope to arrive. Be on the lookout for this envelope and please do not discard it.
Once you receive the voucher, please follow the easy instructions to redeem you Lobster Gram package via the phone # and special code provided.
Upon redeeming your paper voucher you will be able to pick the perfect day for your Lobster gram to arrive, please note that it will take up to 2-4 business days for your Lobster Gram to be delivered. If you need your Lobster Gram delivered in time for a special occasion, allow ample time for processing and delivery as noted above. Saturday, Monday and some Holidays are not available for delivery.
Due to state laws, Lobster Gram cannot send Maine Lobster Tails or Claws to the states of Massachusetts or New Hampshire. We apologize for any inconvenience.
Returns:
Please Contact WeSave Rewards Customer Service with the following information:
Order information
Order Number
First & Last Name
Daytime/Evening phone numbers (indicate best time to reach you in case further information is needed)).
Indicate whether this is a Return or an Exchange.
For All Correspondences Please Include:
SKU Number
Reason for Return/Exchange
Exchanges: Indicate SKU Number, color/size, quantity, description and price of replacement item(s) you desire.
Indicate if item was purchased by someone other than yourself and include as much purchaser information as possible (name, address, phone, e‐mail address).
If returning a gift, you may receive an Exchange or Gift Card for future purchase.
If replacement item(s) are more expensive you will need to pay the difference in price.
Return Policy
Buyer’s Remorse:
A product may be returned in its original un‐opened packaging within 15 days of receipt for credit. The freight will be paid by the customer/recipient.
A product returned as a Buyer’s Remorse may incur a re‐stocking fee
For safety reasons Items that have been filled with gas or oil cannot be returned
Defective/Damaged/Wrong item delivered:
We require you to notify WeSave of damaged or wrong item within 48 hours of receipt and defective item within 30 days of receipt.
Truck Delivery Policy:
Damaged product or wrong item should be refused at time of delivery. Most truck deliveries need someone home to receive it. The customer is responsible to remove and inspect the items before the freight company leaves. Products cannot be returned once delivery has been completed. If there is a problem, WeSave will work with the manufacturer to provide replacement parts. We require you to notify WeSave within 30 days of receipt if a product is defective.
Note: Products cannot be returned once fuel and/or oil has been added. Please contact the manufacture directly for warranty information.
Damaged/Wrong item delivered via TRUCK:
WeSave requires you to notify us of damaged or incorrect item at time of delivery. Products cannot be returned once delivery has been completed and the product is signed for.
Defective item delivered via TRUCK:
We require you to notify WeSave within 30 days of receipt of a product is defective.
Non‐Delivery:
WeSave requires you to make a claim within 21 days if an item was not delivered.
The Following Items CANNOT be returned:
Food – Food items cannot be returned
Apple Products – Cannot be returned
Jewelry‐ Earrings cannot be returned
Gas or Oil‐ Items that have been filled with gas or oil cannot be returned
